Supernatural Dallas Convention: Moving to a New 2021 Date

Hi There,

Creation’s No. 1 priority is maintaining the safety and well-being of our fellow SPN fans, celebrities and staff, and while we had hoped that our Official Supernatural Convention in the Dallas area in July could take place, due to the continuing local, federal and international safety protocols for the COVID-19 pandemic, we must postpone the show.

The Official Supernatural Dallas Convention, originally set for July 10-12, 2020, will now take place March 12-14, 2021 at the same facility, the Plano Event Center.

Jensen Ackles, Jared Padalecki and Misha Collins have confirmed their appearances for the new date, as well as other guests, and we’ll be confirming the rest as soon as possible. Check the website for updates!

If you wish to hold your same seat or general admission, as well as a la carte autograph and photo op tickets, you do not need to do anything. Your tickets and same seating will be transferred to the new date and updated tickets will be sent to you via the email address you used at the time of purchase within a few weeks. Your original ticket will no longer be valid.

For those transferring their 2020 Gold, Silver or Copper admission passes and tickets to the new date in 2021, we have a special list of complimentary bonus gifts as follows.

For Gold and Silver Package holders, you will receive these complimentary items:

· Access to Creation’s Special Virtual Experience by Supernatural guests. We will announce the date of this experience as soon as possible. This Special Virtual Experience is only eligible for those who keep their tickets for the SPN shows that have been postponed and will not be offered to the general public.

· A $200 gift certificate, which will be issued at the new date convention (instructions on how to pick up your gift certificate will be communicated closer to the event). This certificate is non-transferrable and can be used for any available Creation items including admission passes, a la carte autographs and photo ops tickets as well as Creation produced official Supernatural merchandise. It must be used during the convention weekend at which you received your gift certificate and has no redeemable cash value.

· A hand-signed autographed Supernatural photo. One in five people will receive one randomly selected photo of either Jensen, Jared, Jensen/Jared, or Misha, which will be distributed at the convention.

For Copper Convention patrons, if you hold your seats until the new date, you will receive:

· Access to Creation’s Special Virtual Experience by Supernatural guests. We will announce the date of this experience as soon as possible. This Special Virtual Experience is only eligible for those who keep their tickets for the SPN shows that have been postponed to 2021 and will not be offered to the general public.

These gifts are our way to show our heartfelt thanks to those attendees who are sticking with us and holding their tickets for the new date.

Attendees must cancel their hotel reservations at this time. We will have revised booking links shortly so you can re-book your hotel reservations for the new date.

As for flight cancellations, many air carriers have amended their policies and procedures during this health crisis to accommodate customers. Please contact your airlines directly for information.

If you’d like a refund for the SPN Dallas Convention, please contact customer.service@creationent.com. The deadline for refund requests for the convention is June 19, 2020 (please include your invoice number and the convention name/city in your email). If you do not request a refund by the deadline, your admission passes and a la carte photo op and autograph tickets will be transferred to the new date. Refunds will begin to be processed after the deadline date. Please allow up to 8 weeks from the deadline date for your request to be processed.

We appreciate your patience and continued support and look forward to seeing everyone in Dallas in 2021!

Your friends at Creation Entertainment